Legal
If something has gone wrong, tell us and we will investigate your concerns.
If you wish to register a complaint, please telephone King Mortgages Ltd on 07766 463312 or email compliance@kingmortgages.co.uk. You can also write to Help to Lend, 89 Stenson Road, DE23 1JF. A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request. There is no charge to make a complaint.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (FOS) at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567. If your complaint is eligible and you are unhappy with our final response, or have not received one within eight weeks, you may be able to refer it to the FOS free of charge. Usually you must refer it within six months of the final response. The FOS decides whether it can consider your case.
Contact the Financial Ombudsman ServiceThe FSCS may compensate eligible customers if an authorised financial-services firm cannot meet claims. Coverage and limits depend on the activity and circumstances; it is not a substitute for the complaints process.
Check FSCS protection
